Remember that you’ll need to present either your Royalty Card or Royalty App each time you make a purchase in order to collect points.
How do I redeem points?
For each coffee purchased, one point is collected. Once you have accumulated 7 points, your next coffee is on EARL!
To start redeeming points, you will need to register your details with us…
- If you have picked up a card in store, you can create a profile and register the card here.
- If you download the App, you will be prompted to enter your details to register your profile.
Each new account registered through until the end of July 2017 will be loaded with TWO free coffees!
Just remember that you’ll need to set up a profile and register your card before you can start redeeming points (you can still collect them).
What about the card I already have with the magnetic strip?
Your card with a magnetic strip will be replaced by a card with a barcode, or the App. To make up for any points you may have accumulated on your old card, we are offering TWO free coffees with each new loyalty profile registered.
If you’re a points squirrel and are worried about losing your stash, email us and we can transfer the points over.
But what’s the difference between the app and the plastic card?
None, really. Using the App does serve as a reminder that you’re living in the future. Is there anything your phone can’t do now?!
Is there a limit on points? Do they expire?
No and no. If you choose to be a points squirrel and save them up so you can shout yourself free coffees for a week, that’s totally fine!
What if I lose my loyalty card?
Your points aren’t going anywhere. Just ask for a new card in store and you can connect it to your existing loyalty account. Or, download the App – then you don’t need to worry.
What if my personal details change?
Simply log in here to the loyalty site and update them as often as you need.
So you’re collecting my personal information, how will you use it?