EARL Royalty FAQs

How does it work?

EARL awards Royalty points on the purchase of coffees (and all other hot drinks, for that matter)

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Every 8th hot beverage (of the same value) is on EARL!

for example:

A $4 coffee will earn you 40 points

Once you have accumulated 280 points, you have earned yourself a free $4 coffee.

 

What can Royalty do for me?

Allows you to collect points for all coffee purchases, plus much more!

Makes sure you’re kept in the loop, and well looked after – There is always SO much going on at EARL.  And, because you’re Royalty to us, we think you ought to be the first to know about it!  We will keep you in the loop with what we are up to and send you member-only offers.

Holds monetary credit – You told us that you want to be able to pre-load your account with credit to save you carrying cash. We listened!  In-store, or online, you can add credit to your account to stop those jangly coins in your pocket.

Stores gift card credit – If you are the lucky recipient of an EARL gift card, you can load the value of the gift card onto your account to spend next time you’re in-store.

How do I collect points?

You can collect points in one of two ways:

1. Via the EARL Canteen App

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Download our EARL Canteen App, via the App Store or Google Play. The App will give you a unique barcode which needs to be scanned each time you purchase a hot drink to get your points stacking up.

2. Or with a Royalty Card

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Royalty Cards also have a unique barcode plus a pin. Once again, your card will need to be scanned each time you purchase a hot drink.

Remember that you’ll need to present your barcode either on the App or Royalty Card each time you make a purchase in order to collect points.

How do I redeem points?

For each $1 spent on hot beverages, 10 points are earned. Then every 8th hot beverage (of the same value) is on EARL!

To start redeeming points, you will need to register your details with us…

  • If you download the free EARL Canteen App, you will be prompted to enter your details to register your an account.
  • If you picked up a card in store, you can create an account and register the card here.

Just remember that you’ll need to set up a profile and register your card before you can start redeeming points (but you can still collect them).

But what’s the difference between the app and the plastic card?

None, really. However, using the App is more streamlined, sustainable and you’re less likely to lose your phone than a card. But the choice is yours until we phase the plastic cards out.

What if I do lose my loyalty card?

Your points aren’t going anywhere. However, as we are phasing the cards out you’ll need to download the App instead.

Is there a limit on points?  Do they expire?

No and no. If you choose to be a points squirrel and save them up, so you can shout yourself free coffees for a week, that’s totally fine!

What if my personal details change?

Simply log in here to the loyalty site and update them as you need.

So you’re collecting my personal information, how will you use it?

In order to redeem points, we will need you to register an account with EARL Royalty, either via the App or online. The personal information you supply will be used periodically, in a responsible manner, to inform you of special offers, new menus and exciting news.  We promise to not ever share it with a third party.  You can read our full privacy policy here.